SECTION 1 INFORMATION CONCERNING THE COLLECTION OF PERSONAL DATA

(1) This Privacy Policy contains information on how we collect your personal data when you use our website. The term ‘personal data’ refers to all data that can be associated with you personally, e.g. your name, address, e-mail addresses, user behaviour.
(2) The data controller within the meaning of Art. 4(7) EU General Data Protection Regulation (GDPR) is Olando GmbH, Prannerstraße 11, 80333 Munich, Germany (see our legal information) You can reach our data protection officer by e-mail at dataprotection@looping.group dataprotection@looping.group or at our postal address, to the attention of “The Data Protection Officer”.
(3) If you contact us by e-mail, we will store the data you provide (your e-mail address and your name and telephone number if applicable) for the purpose of responding to your queries. We will erase the data generated in this connection as soon as it is no longer necessary for us to store it; alternatively, we will restrict the processing of your data in cases where statutory retention obligations exist.
(4) If we choose to contract service providers to provide individual functions for our offerings, or if we wish to use your data for commercial purposes, we will provide detailed information on the respective processes as set out below. In this case, we will also specify the criteria that apply to data storage periods.

SECTION 2 RIGHTS

(1) You have the following rights vis-à-vis our company with regard to your personal data:
- Right to information
- Right to rectification or erasure
- Right to restriction of processing
- Right to object to processing
- Right to portability.
(2) You also have the right to lodge a complaint with a data protection supervisory authority regarding our processing of your data.

SECTION 3 COLLECTION OF PERSONAL DATA WHEN VISITING OUR WEBSITE

(1) If you use our website solely for informative purposes, i.e. if you do not register or transmit information to us in any other way, we will only collect the personal data that your browser sends to our server. If you wish to view our website, we collect the data that is technically necessary to display it and to guarantee that it is both stable and safe (the legal basis is Art. 6(1)(1)(f) GDPR). This data consists of the following:
- IP address
- Date and time of query
- Difference between local time zone and Greenwich Mean Time (GMT)
- Content of query (specific page)
- Access status/HTTP status code
- Data volume transmitted in each case
- Website from which the query came
- Browser
- Operating system and its interface
- Browser software and language.
(2) In addition to the data specified above, your use of our website also causes cookies to be stored on your computer. Cookies are small text files that are stored on your computer and assigned to the browser you are using; these send specific information to the party that transmitted the cookie (in this case, by us). Cookies cannot execute programs or transmit viruses to your computer. Their purpose is to make our internet service more user-friendly and effective in general.
(3) Use of cookies:
a) This website uses the following types of cookies, the scope and functioning of which are explained below:
- Third-party cookies, see b)
b) We also work with various third-party providers who help us display internet advertising that is relevant to you. These third parties can also store cookies on your computer's hard drive (third-party cookies). You can delete these cookies at any time by performing the corresponding action in your browser’s security settings.
c) You may configure your browser settings according to your requirements, e.g. to accept third-party cookies or reject all cookies. Please note that if you do this, you may not be able to use all the functions of this website in full.

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SECTION 4 OTHER FUNCTIONS AND SERVICES ON OUR WEBSITE

(1) Besides purely providing information, our website offers various services which you may use if you are interested. If you choose to take advantage of these, you will usually be requested to provide additional personal information that we use to provide the respective service; this information is subject to the data processing principles mentioned above.
(2) In some cases, we engage external service providers to assist with the processing of your data. These are carefully selected and engaged by us, bound to our instructions, and monitored on a regular basis.
(3) We may also forward your personal data to third parties if we are offering promotional campaigns, contests, contracts and similar services in cooperation with our partners. You will receive detailed information when you enter your personal data; alternatively, you will find it below in the description of the respective service.
(4) If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you of the consequences of this in our service description.

SECTION 5 OBJECTION OR WITHDRAWAL OF YOUR CONSENT TO THE PROCESSING OF YOUR DATA

(1) Should you have granted your consent to the processing of your data, you may withdraw this at any time. The withdrawal of your consent will influence the permissibility of our processing of your personal data from the time at which you have communicated this withdrawal to us.
(2) You are entitled to withdraw your consent if our processing of your personal data is based on the weighing interests of legitimate interests on both sides. This is in particular the case if the processing of your data is not required in order to execute a contract, as explained by us in the following description of functions. If you choose to withdraw your consent, please provide your reasons as to why we may not process your personal data in the customary way. If your objection is justified, we will review the situation and either cease or modify the processing of your personal data or cite the compelling legitimate grounds on which we will continue to process it.
(3) You may of course withdraw your consent to the processing of your personal data for advertising and data analysis purposes at any time. You may object to the use of your personal data for advertising purposes by contacting us at the following address: Olando GmbH, Prannerstraße 11, 80333 Munich, Germany, hello@looping.group.

SECTION 6 GOOGLE ANALYTICS

(1) This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and facilitate analysis of your website use. The information generated by the cookie about your use of this website is, as a rule, sent to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, Google will first shorten your IP address in the European Union member states or in other states that are party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. Google will use this information on behalf of the website operator to evaluate your use of the website, to generate reports on website activities and to render other services for the website operator relating to website and internet use.
(2) The IP address transmitted by your browser for purposes of Google Analytics is not combined with any other Google data.
(3) You can prevent the storage of cookies by adjusting your browser software settings accordingly; however, please note that if you do so, you may no longer have full use of all the functions on this website. Moreover, you can prevent Google from collecting and processing the data generated by the cookie in connection with your website use (including your IP address) by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
(4) This website uses Google Analytics with the extension “_anonymizelp()”. This causes IP addresses to be shortened before processing, thus eliminating any risk of the data being associated with a specific person. Should the data collected contain any information that could identify the data subject, it will immediately be excluded and the personal data erased.
(5) We use Google Analytics to analyse the use of our website and make regular improvements. The statistics generated can be utilised to improve our services and make our website more interesting for you as the user. Google has subjected itself to the EU-US Privacy Shield for those exceptional cases in which personal data is transmitted to the USA: https://www.privacyshield.gov/EU-US-Framework. The legal basis for the use of Google Analytics is Art. 6(1)(1)(f) GDPR.
(6) Third party information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland Fax: +353 (1) 436 1001. Terms of Service: http://www.google.com/analytics/terms/us.html, overview of Google Privacy and Terms: https://policies.google.com/?hl=en&gl=de Google Privacy Policy: https://policies.google.com/privacy?hl=en&gl=de.

SECTION 7 USE OF OUR WEBSHOP

(1) If you wish to place an order in our webshop, a contract can only be concluded if you provide the personal data we require to process your order. Mandatory information that is essential for processing your order is marked accordingly; all other information is voluntary. The legal basis for processing this personal data is Art. 6(1)(1)(b) GDPR.

(2) The data you provide is processed for the purpose of executing your order. In order to fulfil the contract, we transmit your data to the forwarder assigned to effect delivery insofar as this is necessary to ensure you receive the merchandise you have ordered. Depending on the payment provider you choose during the order process, we will process your payments by sending your payment data to the credit institute commissioned to handle the payment and, if applicable, to our contracted payment service provider or the selected payment service. In some cases, the chosen payment providers collect this data themselves when you open an account with them. In this case, you will be required to use your access data to log in to the payment provider’s website when you place your order. Here the Privacy Policy of the respective payment provider will apply. Our right to transmit this personal data is set down in Art. 6(1)(1)(b) GDPR. Our service providers may only process or use your data for the purpose for which it was transmitted, if necessary. You can access this data at any time. We have taken technical and organisational steps to ensure that the applicable data protection regulations are complied with in the event of your data being transmitted to external service providers.

(3) After the contract has been fulfilled, your address, payment and order data will be stored for the mandatory ten-year period specified in fiscal and commercial law and then erased, except in cases where you have consented to allow this data to be stored for a longer period or it must be processed for the establishment, exercise or defence of legal claims. The legal basis for the processing of personal data for these purposes is Art. 6(1)(1)(c) or (f) GDPR. Your data will be erased as soon as this purpose no longer applies.

SECTION 8 NEWSLETTER

If you would like to subscribe to the newsletter offered on the website, please provide us with your email address as well as information that allows us to confirm that the email address belongs to you and that you agree to receive the newsletter. We use a so-called double opt-in process to ensure your consent: the potential recipient signs up for a mailing list, after which she or he will receive a confirmation email to confirm their registration. Only after this confirmation will the email address be activated in the mailing list. We only use this data to send information and offers the recipient has requested. The newsletter software we use is Newsletter2Go. Your information will be forwarded to Newsletter2Go, who is not permitted to sell your information or use it for purposes other than sending you newsletters. Newsletter2Go is a certified provider based in Germany that we have selected in accordance with the requirements of the General Data Protection Regulation and the German Federal Data Protection Act. More information can be found here: https://www.newsletter2go.de/informationen-newsletter-empfaenger/ You can revoke your consent to the storage of your data and email address, as well as the use of the same for the purpose of sending the newsletter, at any time. This can be done by clicking the “Unsubscribe” link in the newsletter. Because our statutory data protection measures are subject to periodic technical updates, we ask that you inform yourself about these measures by regularly referring to our Privacy Policy.

WEBSHOP – GENERAL TERMS AND CONDITIONS OF OLANDO GMBH

§1 SUBJECT MATTER AND SCOPE

(1) The following General Terms and Conditions (GTC) apply to the business relations between Olando GmbH, hereinafter referred to as “Olando”, and any customer who purchases merchandise through the online sales platform at (hereinafter referred to as “Looping Webshop”), hereinafter referred to as “Customer”.
(2) Merchandise within the meaning of these GTC refers to all products and services that can be purchased by placing an online order in the Looping Webshop.
(3) The GTC below do not apply to orders placed with Olando outside the Looping Webshop.
(4) Additions and amendments to these GTC and alternative terms and conditions of the Customer are only valid if and insofar as they are recognised by Olando. This also applies even if no express objection is made pertaining to the Customer’s business and/or delivery terms.
(5) A consumer within the meaning of the provisions set out below is any natural person who concludes a legal transaction for purposes that cannot be primarily associated with their commercial activities or with any work-related activities carried out in the context of their self-employment. An entrepreneur is any natural person or legal entity or partnership with legal capacity that concludes a legal transaction as part of their commercial activity or work-related activity carried out in the context of their self-employment.

§2 CONCLUSION OF THE CONTRACT

(1) The presentation of merchandise in the Looping Webshop does not constitute a binding offer to conclude a sales contract.
(2) Olando reserves the right to only supply merchandise in customary household quantities.
(3) By placing an order — i.e. by clicking the “Buy now” button — you are making a binding offer of purchase. Olando will automatically e-mail you a confirmation of receipt that will also serve as an additional record of your order. This automatic confirmation of receipt merely confirms that Olando has received your order; it does not constitute acceptance of your offer.
(4) Depending on the payment method chosen, Olando reserves the right to review the payment information you provide (i.e. your chosen payment method, its validity and your credit standing) in relation to the value of your order and to decline orders depending on the result of the review.
(5) The contract with Olando will only be concluded when Olando sends you a separate e-mail confirming that your order has been shipped. The acceptance deadline will be no more than 7 calendar days.
(6) Should it be impossible to deliver any of the merchandise you ordered, for example, because the item in question is out of stock, Olando will withhold its declaration of acceptance. No contract will be concluded in this case. We will promptly notify you of these circumstances and promptly refund any payment already received.
(7) The contract and any correspondence relating to the contract will be written in German or English.
(8) We will store your order data as specified by law.
Should you lose any of the documents pertaining to your order, please e-mail us at shop@looping.studio. We will gladly send you a copy of the order data we have on record.

§3 CONSUMER CANCELLATION RIGHT AND AGREEMENT REGARDING PAYMENT OF COSTS

(1) If you are a consumer, you have the following cancellation right when making a purchase in the Looping Webshop:

- CANCELLATION POLICY -

Cancellation right
You have the right to cancel this contract within fourteen days without giving a reason. The cancellation deadline is fourteen days from the day on which you or a third party named by you, who may not be the transporter, take(s) possession of the last remaining items in the order.
Sample cancellation form
If you decide to cancel the contract, you can do so by sending us a clear declaration of your intention, e.g. by e-mailing us at shop@looping.studio. You may formulate your notice of cancellation yourself or use the sample cancellation form provided below; however, this is not mandatory.
- To:
Olando GmbH
Pranner Straße 11
80333 Munich
E-mail shop@looping.studio
- I/we (*) hereby cancel the contract concluded by me/us (*) with regard to the purchase of the following merchandise (*) / the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if notice is given as a hard copy)
- Date
In order to comply with the cancellation deadline, it is sufficient if you notify us of your intention to exercise your cancellation right before the deadline expires.
Consequences of Cancellation
If you cancel this contract, we will be obliged to promptly refund all the payments we have received from you, including delivery costs (except for the additional costs incurred if you chose a form of delivery other than our least expensive, standard delivery option), and to do so no later than fourteen days from the day on which we receive your notice of cancellation of this contract. Unless expressly agreed otherwise, refunds will be issued using the payment method you chose for the original transaction; under no circumstances will you be charged fees as a result of this refund. We may refuse to issue the refund until the merchandise has been returned to us or until you furnish proof that you have returned the merchandise to us, whichever occurs sooner.
You are obliged to return the merchandise or hand it over to us without undue delay, and in any case, no later than fourteen days from the day on which you notified us of your intention to cancel the contract. In order to comply with this deadline, it is sufficient if you ship the merchandise before the fourteen-day deadline expires.
You will only be required to compensate us for any loss in value if this is caused by any handling of the merchandise other than that required when inspecting its condition, properties and functioning.

- END OF CANCELLATION POLICY -

(2) The cancellation right does not apply in the case of distance contracts
(a) relating to the supply of merchandise which was manufactured in accordance with customer specifications, which is clearly tailored to the customer's requirements, or which due to its nature is not suitable for return,
(b) relating to the supply of audio or video recordings or software if you have broken the seal on the data carriers supplied.

§4 RETURN PROCEDURES

(1) For purposes of simplification, we at Olando require you to send us an e-mail requesting a return slip and, once you have received it (also by e-mail), to use it when you return your merchandise. Returns must be sent to the address provided on the slip. The acceptance of returned merchandise does not constitute acknowledgement of any complaint.
(2) Please note that if the merchandise has deteriorated, you may be obliged to compensate us for the loss in value. You can avoid incurring any obligation to compensate us for any such loss in value by desisting from any activity that could impair the value of the merchandise and refraining from using it as if it were your own property. Otherwise, you should only test or inspect the merchandise in a way that would also be possible in a retail outlet.
(3) Please note that product packaging such as protective bags for jewellery or high-quality cartons for printed material constitute part of the merchandise ordered. If this packaging is not returned together with the merchandise, this may cause the merchandise to deteriorate significantly. In such cases, Olando reserves the right to request the return of the packaging or to claim compensation for the loss in value.

$5 RETENTION OF TITLE

The merchandise remains the property of Olando until it has been paid for in full.

§6 DELIVERY

(1) Olando delivers merchandise all over the world.
(2) You will find information on delivery times on the product page. Please note it can take up 12 weeks.

§7 PRICES / DELIVERY COSTS

(1) The prices valid at the time the order was placed apply.
(2) All prices quoted in the Looping Webshop are end-user prices; they include statutory value added tax (currently 19% or 7%) but do not include delivery charges.
(3) You will find information on service charges and shipping costs on the order page. They are also quoted in the order form.
(4) Please note that additional customs duties may be payable on shipments to countries that are not members of the European Union.

§8 PAYMENT TERMS, PAYMENT METHODS

(1) You can pay by credit card or PayPal. The time at which the payment is made/charged will vary depending on the payment method chosen:
Payment by credit card: your credit card will be charged when you place your order.
Payment by PayPal: your PayPal account will be charged when you place your order.
(2) Unless otherwise agreed, the purchase price is payable immediately upon conclusion of the contract. In the event of default on payment, Olando is entitled to charge default interest at a rate 5 percent higher than the annual base rate published by the European Central Bank. Olando may additionally claim compensation if it is able to prove that higher damages were incurred as a result of the default on payment.

§9 WARRANTY

Olando is liable for material and legal defects as specified in the applicable legislation, particularly in sections 434 ff. BGB (German Civil Code). According to section 438 par. 1 no. 3 BGB, the limitation period is two years and begins when the merchandise is delivered.

§10 ARBITRATION

Online dispute resolution pursuant to Art. 14 par. 1 ODR-VO (Online Dispute Resolution Ordinance): the European Commission provides an online dispute resolution platform (ODR) which you can access at http://ec.europa.eu/consumers/odr/.
Olando is willing to take part in dispute resolution proceedings held by a consumer dispute resolution body.

§ 11 COPYRIGHT

The content and structure of the Looping Webshop and of other websites operated by Olando are protected by copyright. All texts, images, graphics and audio/video/animation files are protected by copyright law, trademark law and other laws regarding the protection of intellectual property. A number of web pages also contain images, graphics and audio/video/animation files the copyright, trademark rights and intellectual property rights of which are vested in the party who provided them. The protected materials may not be copied or otherwise used for non-private purposes, circulated, published elsewhere, duplicated, distributed, or used in any such way on another website, whether in the original or in a modified form and regardless of the medium, without first obtaining express written consent from Olando.

§12 DATA PROTECTION

(1) Data protection
You will find detailed information on data protection in our Privacy Policy at http://www.looping.group.

§13 PLACE OF PERFORMANCE, PLACE OF JURISDICTION, APPLICABLE LAW

(1) In cases where the Customer is a merchant, a legal entity under public law or a special fund under public law, the place of performance for delivery and payment and the place of jurisdiction for all disputes between the parties is Hamburg. Furthermore, the place of jurisdiction also applies to persons other than those mentioned if the Customer has no general place of jurisdiction in Germany, if the Customer moves their domicile and/or place of business out of the country after the contract is concluded, or if their domicile and/or place of business or usual residence is unknown at the time at which any action is brought.
(2)The law of the Federal Republic of Germany applies. In the case of consumers, this choice of law only applies insofar as it does not result in the withdrawal of the protection afforded by mandatory provisions in the law of the country in which the consumer is habitually resident (favourability principle).
(3)The provisions in the UN Convention on the International Sale of Goods are hereby expressly excluded.
Provider and contract partner:
Olando GmbH
Pranner Straße 11
80333 Munich
E-mail shop@looping.studio
Olando GmbH
HRB 228436 Munich District Court
Managing directors: Dr. Robin Houcken, Dr. Dominik Wichmann
VAT no. DE308455711

Senior Account Manager (all genders)

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